Support
Stuck, or something not behaving? Write to us — a person reads every message.
Contact us
The fastest way to reach CopyMeld support is email. We aim to reply within one business day.
Telling us your store domain in the first message saves a round trip — it is the one thing we need to look anything up. If you are writing from inside the app, the support link fills it in for you.
CopyMeld is operated by CodeContext Pty Ltd. Post reaches us at:
CodeContext Pty LtdSuite 417 / Mezzanine388 George StSydney NSW 2000AustraliaEmail is far faster — the postal address is here for anyone who needs a physical one on record.
Getting started
Setting CopyMeld up takes three steps, and the app walks you through each one:
- Describe your brand voice — the tone, vocabulary, and point of view you want your copy to have.
- Add a customer persona — who you are writing for, what motivates them, and what makes them hesitate.
- Generate and review — pick a product, generate a draft, edit it if you want to, and apply it when you are happy.
Common questions
What does CopyMeld actually do?
You describe your brand voice and the customer you want to reach. CopyMeld then uses those to draft product descriptions that sound like your store rather than like generic AI copy. Every draft is yours to edit, and nothing reaches your storefront until you apply it.
Does CopyMeld read my customer or order data?
No. CopyMeld asks for access to your products only. It does not request customer or order permissions, and it does not read or store customer records, order records, or payment details.
Will the descriptions change my products without me approving them?
No. Generating a description creates a draft. It is written back to the product only when you choose to apply it, and you can edit it first.
What happens to my data if I uninstall?
Shopify tells us your store has uninstalled, and we delete your store record and everything attached to it — brand voice guidelines, customer personas, product snapshots, and generated descriptions. We keep only a minimal record that the deletion took place.
Which languages does CopyMeld support?
CopyMeld is available in English. Descriptions are generated in English.
Something is broken, or a description came out wrong. What should I do?
Email us with your store domain and, if you can, the product you were working on. That is usually enough for us to find the exact generation and tell you what happened.
Plans and billing
Our pricing page sets out what each plan costs, how many descriptions it covers, and what counts as an AI Credit. You can change or cancel your plan yourself from inside the app at any time, and billing runs through your regular Shopify invoice.
Privacy and your data
Our privacy policy sets out exactly what CopyMeld collects, which providers process it, where it is stored, and how to have it corrected or deleted.